Requirements

• Graduated with a degree in Tourism, Wildlife, Zoology or relevant major
• Minimum 3 years of Tour Industry experience in a Reservation, Sales roles with proven experience in a Tour Operator company
• Working knowledge of East African Hotels with their unique selling points.
• Excellent organizational and Time Management skills, Research, Microsoft Office, Communication & Presentation.
• Extensive product knowledge for African destinations and travel product development
• Experience engaging customers through sales events as well as one-to-one.
• Personal and/or professional travel experience and rich knowledge of African wildlife, destinations, Culture and Art
• A Driver’s License is a bonus but not a must.
• Additional foreign language expertise also a bonus

Duties

• Prepare itineraries and quotes/ Organise bespoke departure packs for travellers.
• Assist Head office to designing flexible tour packages to meet of different clients.
• Maximizing and growing sales, facilitating inbound sales calls/chats and web inquiries, tracking, and follow-up with sales leads
• Work as a team to track all enquiries efficiently and leave all customers feeling supported, engaged and fully prepared.
• Provide exceptional customer service by developing strong relationships to ensure Bobu Africa is at front-of-mind for potential future travel plans
• Building your product knowledge of African destinations and products to develop quality itineraries
• Working collaboratively with fellow team members to ensure smooth client experience and handling complaints/conflict situations when they arise