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5 Oct 2021

Full-Time Job Opportunities at Absa (6 Positions)

Absa Bank Limited – Posted by Sunlit Centre Kenya Nairobi, Nairobi County, Kenya

Job Description

Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance.

Core Banking Solutions Architect FCR

Job Summary

To manage the implementation, maintenance, and enhancement of all Core Banking (Retail) Applications systems to enable the use of appropriate platform technology, as an integral and reliable component of business process within country. In-depth Knowledge of Oracle PL SQL developer, Oracle database, SOAP tool is must, with good understanding of Linux operating system. Should also have 10-15 years of experience in Core Banking Software (Flexcube 11.x latest version). Expected to drive Flexcube Retail in design and delivery of complex fit for purpose, business strategy-aligned, high impact, cross domain technology solution blueprints & associated solutions & build architectural capability in Dev teams across an estate.

Job Description

Key Accountabilities

Accountability:  Service

Key Activities

  • Leverage a solid & deep understanding of the organization strategy to identify, design & deliver relevant, scalable, testable, re-usable technology solutions
  • SOUND KNOWLEDGE OF PL SQL developer (Oracle 12 C version or above). Person can develop function/procedure as per business requirement.
  • Work in collaboration with delivery teams to independently analyze customer requirements & varying business capabilities & leverage analysis to identify & accurately spec / frame ‘the complex business problems we are aiming to solve’ with each solution design or solution evolution
  • Through the above processes, leverage emotional, social & business / commercial quotient to understand consumers and the broader range of stakeholders, their opinions & perspectives and reconcile these within the solution designs (negotiation skills and dealing with complex and divergent stakeholder opinions are a must)
  • Give Root cause analysis and escalation of defects in system to offshore for Permanent fixes.
  • Assisting Business, IT and Finance teams to test fixes (both Functional and Technical) and deployment of the same to production.
  • Assisting the team to validate the journal entries and design scripts required to correct data.
  • Defining business requirements and providing functional and technical specifications to Oracle/LTI team.
  • Leverage expertise in analytical & creative problem solving to synthesize a solution design (build a solution from its components) beyond the analysis of the problem
  • Lead design thinking processes to successfully deliver solution blueprints & associated roadmaps
  • Create end to end solution blueprints & ensure these can be implemented across all phases of the initiative life-cycle (ideation through to product launch & commercialization)
  • Design & or contribute to the design & implementation of detailed feasibilities & business cases
  • Leverage a strong engineering background to make the right choices in solution design – this knowledge includes but is not limited to: domain driven design, loosely coupled integration, micro services and other modern software design practice
  • The above extends to identifying the best fit tools to be used for a particular solution, understanding those that would not be a good choice and leveraging researching skills to pivot towards something better
  • Experience in mapping Client Business Requirements, Designing customized solutions with strong analytical skills and ability to analyze business practices and define optimal procedures.
  • Involves day to day interaction with clients across the globe to gather requirements, understands their operational problems and to transform them into deliverables with help of our technical/functional teams.
  • Assume ‘one stop’ shop accountability for solution blueprint design & delivery decisions within an organization based on the above
  • Expertise in payment domain which includes Inward, Outward, Value Date Clearing, IMPS, NEFT, RTGS, Makola, Imex, CASA, TD, Retail Loans, General Ledger, Suspended Interest Accrual/Cap, Profit and Loss Year End Functionality, Revaluation, Trail Balance, Product GL Balancing. Sound knowledge of FCR and FCC Batch End of Day processing knowledge will be plus. TM1 system handoff from FCR to FCC to SAP Hana (Balance sheet sound knowledge is must),
  • Currently managing a team of professionals to develop new enhancements in FLEXCUBE Core Banking Product.
  • Technical Person expected to work independently without much supervisor support.
  • Work with project / program management teams to design solution roadmaps aligned to the strategic requirements of an organization and through which the solution can be implemented across all phases of the initiative life-cycle (ideation through to product launch and commercialization)
  • Work embedded, as part of a delivery team, to ensure the successful design & implementation of solution blueprints
  • Ensure that the detail of the solution (across all architecture domains) is accurate to the implementation of the initiative, true to the bank’s architectural principles/preferences, implementable by the different teams involved in the solution
  • Work as part of embedded delivery teams to conduct solution reviews, code reviews, testing and other disciplines associated with solution design & delivery
  • Attend various Group & Business specific architectural design forums and present solution designs and detailed business cases for approval
  • Leverage synthesis & creative problem skills to identify risk (impending danger & challenges) and work with a cross functional group of stakeholders across the value chain for support & direction
  • Conduct solution reviews against defined customer metrics and ensure the ongoing achievement of business results through solution implementation
  • Ensure a solid understanding of emerging & evolving architectural principles and hold one stop shop accountability for the evolution of solutions in alignment with these principles (where it makes sense to do so)
  • Build architectural capability across delivery teams in a business to ensure ongoing evolution of skills in solution delivery
  • Contribute to the architecture body of knowledge
  • Contribute to the design & evolution of architectural principles and preferences

Accountability: People Management

  • Participate in peer reviews (code, solution, testing etc.) and transfer knowledge and capability across delivery teams for improved solutioning & evolving architectural practices
  • Set & Cascade solution direction across technology delivery teams
  • Build & evolve the architectural capability of Delivery teams across the business – through active coaching & information / knowledge sharing
  • As an SME, support the proactive attraction, recruitment, development, & retention of strong technology teams across an estate
  • Leverage and embed agile practices in delivery teams and work to build strong self-directed, high performance teams through agile working practices (including daily, weekly, etc. sprint routines, regular & honest feedback etc.)

Accountability: Financial & Vendor Management, Risk & Governance

  • Carry the ‘one stop shop’ accountability for all risk associated with solution design (from ideation to deployment)
  • Apply the organization risk & governance frameworks
  • Ensure solution design alignment to Group guidelines & ensure solutions are sustainable for the enterprise
  • Proactively involve / engage chapter & guild leads in solution decision making, applying an enterprise-wide lens to product & service development
  • Ensure solution design alignment to regulatory requirements and continuously update knowledge on regulatory requirements for the successful design of new & evolution of existing solutions
  • Deliver on time & on budget (always)

Role/Person Specification

Education and Experience Required

  • Undergraduate or higher in BSc (Computer Science) or BSc (Software Engineering) or BSc(IT) or electrical engineering.
  • 10-15 years IT experience minimum

Subject Matter Expert Qualifications

  • ITIL v3 Certification
  • Minimum 10 to 15  years’ experience in IT exposure
  • JAVA, J2EE languages
  • Oracle PL SQL developer, Oracle database, SOAP tool

Knowledge & Skills: (Maximum of 6)

  • Translate Bus Requirements to Tech Solutions (Solid)
  • Negotiation Skills (Solid)
  • Strategic Thinking (Solid)
  • ITIL – Governance Framework (Solid)
  • Communication Skills (Written and Verbal) (Solid)
  • Subject matter expertise (Solid)
  • Understand the IT service delivery within a corporate environment (Advanced)
  • Conceptual thinking skills (Solid)
  • Ability to analyze, make decision and initiate act (Solid)

Competencies:  (Maximum of 8 competencies)

  • Deciding and initiating action
  • Learning and researching
  • Entrepreneurial and commercial thinking
  • Relating and networking
  • Adapting and responding to change
  • Persuading and influencing
  • Creating and innovating

Education

Bachelor’s Degree: Information Technology

Bancassurance Officer (BSO)

Job Summary

To achieve agreed sales targets in line with the business objectives through pro-active selling of non-life (General) insurance products and provision of excellent customer service.

The role also involves end to End General(Non-Life) insurance processing from Prospecting to claims management.

Job Description

SALES TO CUSTOMERS

  • Sales of General Insurance( Motor, Non motor and Medical Insurance) bancassurance products as guided
  • Deliver exceptional sales performance by identifying and meeting customer needs                     through selling & cross selling of General insurance products.
  • Receive Mi from the Sales Manager on the insurance portfolio at the branch for engagement and cross sells
  • Monitor Branch renewals with an eye to obtain cross sales and referrals to grow insurance portfolio
  • Provide direct “hands on” sales support (quality lead generation and effective follow-up)         to convert quality leads into sales.
  • Participate in specific product and campaigns by ensuring that the products are explained to customers.
  • Agree, meet and exceed targets for specific sales campaigns.
  • Maintain own sales performance statistics for management information usage.
  • Monitor own sales performance on a daily, weekly and monthly basis and provide results to the Sales Managers. Provide activity sheets and pipeline data as requested
  • Own and manage personal products & channel sales targets to contribute towards the direct sales objectives and targets.
  • Refer to the appropriate area of delivery for specialist product help or advise (e.g. Bancassurance department) when uncertain about the product delivery or application process.  Respond directly to the customer.

PROVISION OF CUSTOMER SERVICE

  • As per procedure manual provide customer documents( Policy Documents, Risk Notes, Debit Notes, Acknowledgement forms and receipts on time
  • Own customer queries and complaints around the insurance product and resolve in a timely manner.  Escalate any unresolved queries, or queries not resolved in a short period of time to the Line Manager or Bancassurance team.
  • Build relationships with internal service providers (Operations and Bancassurance team) to ensure a quick turnaround time of escalated queries and complaints.
  • Advise customers as soon as the purchased product has been accepted by the underwriter.

OPERATIONAL RIGOUR AND COMPLIANCE WITH KYC REQUIREMENTS 

(SALES TO CUSTOMERS)

  • Sales of General Insurance( Motor, Non motor and Medical Insurance) bancassurance products as guided
  • Deliver exceptional sales performance by identifying and meeting customer needs                     through selling & cross selling of General insurance products.
  • Receive Mi from the Sales Manager on the insurance portfolio at the branch for engagement and cross sells
  • Monitor Branch renewals with an eye to obtain cross sales and referrals to grow insurance portfolio
  • Provide direct “hands on” sales support (quality lead generation and effective follow-up)         to convert quality leads into sales.
  • Participate in specific product and campaigns by ensuring that the products are explained to customers.
  • Agree, meet and exceed targets for specific sales campaigns.
  • Maintain own sales performance statistics for management information usage.
  • Monitor own sales performance on a daily, weekly and monthly basis and provide results to the Sales Managers. Provide activity sheets and pipeline data as requested
  • Own and manage personal products & channel sales targets to contribute towards the direct sales objectives and targets.
  • Refer to the appropriate area of delivery for specialist product help or advise (e.g. Bancassurance department) when uncertain about the product delivery or application process.  Respond directly to the customer.

PROVISION OF CUSTOMER SERVICE

  • As per procedure manual provide customer documents( Policy Documents, Risk Notes, Debit Notes, Acknowledgement forms and receipts on time
  • Own customer queries and complaints around the insurance product and resolve in a timely manner.  Escalate any unresolved queries, or queries not resolved in a short period of time to the Line Manager or Bancassurance team.
  • Build relationships with internal service providers (Operations and Bancassurance team) to ensure a quick turnaround time of escalated queries and complaints.
  • Advise customers as soon as the purchased product has been accepted by the underwriter.

OPERATIONAL RIGOUR AND COMPLIANCE WITH KYC REQUIREMENTS

  • Comply with the Non life procedure Manual on procedures and processes in totality and refer any exceptional items to head office
  • Complete Insurer proposal forms and attach relevant supporting documentation like copies of logbook and valuation reports
  • Ensure accuracy of each application and all other customer documents. Lead Generators (LGs) are held personally accountable for accuracy and quality of these and supporting documents that they complete and submit.
  • Achieve operational rigour excellence in all aspects of procedures and processes personally undertaken to ensure green audit.
  • Comply with general Absa operational risk & rigour requirements e.g. Health & Safety standards and security of premises, KYC and anti-money laundering regulations.

CONTRIBUTE TO DEVELOPMENT OF THE TEAM

  • Share knowledge and experience with other Lead Generators in the team.
  • Provide cover for other Lead Generators in case of excessive workload or absence.
  • Deputize for the Line Manager whenever required.

CLAIMS MANAGEMENT

  • Ensure All claims are reported to Head office Bancassurance team as guided and assist the client to attach relevant documentation and have claim forms well completed as trained
  • Pursue Claims from Notification, Registration to settlement and ensure TAT is followed as per agreed terms
  • Manage customer service on claims by informing the client of each claim update.

RENEWALS MANAGEMENT

  • Achieve renewals on portfolio of 90%
  • Pursue continued improvement in obtaining cross sales for additional sales from existing customers

UNPAID PREMIUM MANAGEMENT

  • Ensure all business production is paid for and receipted as per insurer agreements
  • Pursue continued improvement in premium collection with each sale.

Technical Skills/Competencies

  • Excellent planning & organization skills
  • Very strong communication & questioning skills
  • Networking
  • Good selling/influencing skills
  • Presentation skills
  • Listening skills

Knowledge and Expertise

Essential

  1. Knowledge of the Bank’s products, services and policies including standard tariffs.
  2. A thorough understanding of the Insurance sales process
  3. A working knowledge of non-life insurance products

Preferred

A sound working knowledge of the insurance market and competitor products.

Experience, qualifications and other requirements specific to the role

Essential

  • First degree or diploma
  •  Relevant experience in Non-Life Insurance  sales
  • Or KCSE – Overall C Plain and C Plain, in English and Mathematics
  • Certificate of Proficiency (COP) qualification as a minimum. Or progress towards COP.

Preferred

  • Competitor product sales experience

Education

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

 

Universal Banker/SME Banker

Job Summary

To provide excellent customer experience, deliver exceptional branch business growth and profitability.
To observe compliance & control requirements, keeping high level of bank standards.

Job Description

Business Growth – 60%

  • Understand and implement business strategic initiatives for the branch aimed at increasing new business and wallet share from existing customers.
  • Have a clear understanding of all Retail and Business Banking products that could satisfy customer needs.
  • Manage portfolio risks in line with banks portfolio appetite.
  • Collaborate in the development and implementation of sales initiatives with other business functions i.e. Direct sales team, Asset Finance, CIB, Bancassurance to maximize on cross-selling and better customer profiling opportunities.
  • In conjunction with the branch manager, Industry heads, products, conduct product review and development through constant feedback from the market.
  • Continuously conduct market intelligence to identify new markets, customer trends, new government / directives and changes in policy by regulators.
  • Contribute in the development of branch sales strategy.  Plan and co-ordinate any marketing approaches for new business and actively develop existing relationships.
  • Actively seek to grow own portfolio and cross sell to ensure delivery of set Targets.
  • Appraise and promptly address customer issues /complaints escalating as necessary to ensure timely resolution as per the set standards.
  • Ensure quality sales and new to bank accounts within your portfolio are promptly funded at customer onboarding.
  • Continuously monitor own performance against targets agreed on a daily basis for new and existing clients. Initiate appropriate action plans to address any shortfalls in performance.
  • Operationalize campaigns as required with the Branch Manager and the business.
  • Ensure excellent customer experience at all times
  • Drive business targets through strict TAT observance and high level service delivery standards.
  • Should not advise an existing customer to open a similar account in their respective Branches with a view of moving funds between the accounts.
  • Should not close an existing account in your Branch/domiciled in another Branch with a view of re-opening a similar account.
  • Accounts re-streaming should be carried out in line with the Banks policy.
  • Together with BM, create ownership of the branch performance targets. Agree branch execution plans/strategies and ensure they are aligned to the Banks overall strategy- Growth, Transformation and Returns.

Internal Controls & Risk Management Time split 10%

  • Ensure that the Absa bank’s policies and procedures are adhered to at all times when handling different products.
  • Ensure adherence to all KYC & AML Processes with regards to new and existing business and that proper documentation is in place.
  • Ensure compliance with Operations Risk requirements to avoid losses arising from operational lapses.
  • Manage costs within your area of operation.
  • Effectively carry out branch snap checks as assigned by the assistant branch manager.
  • Ensure new business is properly booked and all income due to the Bank in terms of charges, commissions, fees are collected as per current tariff.
  • Accurate customer information is captured in the core banking system.

Customer Experience Time split 20%

  • Ensure excellent customer experience is maintained at all times.
  • Ensure set TAT in account onboarding and loan processing is achieved at all times.
  • Appraise and promptly act on customer issues /complaints escalating as necessary to ensure timely resolution.
  • Ensure set TAT on response to customer queries on phone, email or by letters is strictly adhered to.
  • Ensure customer data is up to date at all times
  • Ensure branch NPS score are maintained as per the set standards
  • In conjunction with the Branch Manager, co-ordinate branch initiatives aimed at gathering feedback from customers on service standards and advise leadership for improvements
  • Monitor service to ensure customers are served within acceptable waiting time having a work plan for both peak and off peak periods.

Capacity Building & People Management 10%

  • In conjunction with the Branch Manager, Assistant Branch Manager and other branch colleagues create a conducive work environment, team work and effective succession opportunities to ensure maximum productivity.
  • Ensure the assigned e-learning and internal training activities for self and direct reports undertaken within set timelines.
  • Determine and manage Training Needs Analysis and own succession planning.
  • Manage your own leave by working closely with your Line Manager

Education

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

 

Business Development Manager – Bancassurance

Job Summary

  1. The purpose for this role is to have a dedicated resource with the appropriate skills and knowledge to co-ordinate sales activities and business development for the business.
  2. The stakeholder management deliverable includes regular and coordinated attendance of sales connect session with the retail network to drive the insurance agenda

Job Description

  1. Revenue Delivery; 60%
    1. Achieve set revenue insurance targets in BB
    2. Drive insurance engagement and penetration in BB through regular client and coverage team engagement.
    3. Drive an optimal product mix between Life and Non-Life for holistic solutioning of customer needs.
    4. Positioning insurance solutions alongside bank wide initiatives.
    5. Work with marketing for improved visibility and sustained product awareness to drive sales
    6. Attend BB sales connect sessions to report on insurance Pipelines and uptake progress and enlist support, plus get insights on opportunities available.
    7. Ensure Weekly dashboard, monthly and quarterly performance tracking is shared with all stakeholders
    8. Have Sales activations and customer sensitization(quarterly) in partnership with partners to increase uptake and leverage on Bank customers activities to position the same
    9. Servicing Business Banking customers and ensuring the TATs with customers are adhered to
    10. Monitoring and evaluation business strategies set
    11. Obtain Approval of all sales related expenses
    12. Dashboard management with relevant MI teams to confirm accuracy of management reports on sales activities
    13. Quarterly business review meetings with Insurance partners to discuss business activities
    14. Identifying cross and up sale opportunities and track performance
    15. Work with the Business Development manager -BB&CIB to ensure strategy deliverables are properly documented and monitored.
    16. Responsible for call reports on customer visits.
    17. Ensure all documentation is correctly completed, collected and submitted as per procedure manuals and SLA’s
    18. Work with partners to ensure Commercial Banking customers receive bespoke solutions and service
  2. People Management Role 30%
    1. Managing relationships with stakeholders to drive business
    2. Sustained insurance awareness within the network
    3. Providing general support to the BB team as and when required to drive sales and unlock opportunities
    4. Upskilling the team on corporate insurance prospecting and business development.
  3. Rigor/Compliance; 10%
    1. Ensure TCF regulations are observed while attending to customers.
    2. Ensure all covers are placed as per process and procedures.
    3. Ensure all regulatory requirements are met by ensuring compliance to the insurance act and SLA’s

Role/person specification

  1. A Business-related Degree from a recognized university.
  2. Knowledge of insurance business, products, and processes. Minimum 10 years insurance experience in Insurance business development and relationship management.
  3. Diploma in Insurance (CII/AIIK)
  4. Experience of managing activity across the whole of a project lifecycle, using current technology, structured methods and a quality process
  5. Exposure to governance, control and risk management
  6. Proven ability to effectively work across teams
  7. Ability to effectively work across teams

Knowledge and Skills

  1. A learning mindset to rapidly assimilate complex business issues and quickly solve problems in a structured manner or pre-empting issues that may arise where there is limited precedence
  2. Effective negotiating skills to secure both internal and external resources and deal with external service providers
  3. Able to adopt and/or coach the use of a variety of methods to keep work streams on schedule and within budget
  4. Insurance Service Excellence
  5. Good understanding / Implementation of end to end insurance processes
  6. Basic understanding and support of project management principles
  7. Ability to prepare and interpret management/production reports.

Education

Higher Diplomas: Business, Commerce and Management Studies (Required)

 

Business Development Officer – Bancassurance

Job Summary

The purpose for this role is to have a dedicated resource with the appropriate skills and knowledge to support the Bancassurance strategy in Commercial Banking.

Responsible to Business Development Manager- BB and CIB with corporate sales, general client management, renewals management, premium collection and stakeholder engagement.

Role will involve enhancing Insurance business development through effective renewals management, ensuring all new business is written via ABIAL and insurance cross sales from CIB clients

  1. To implement sales plans/actions/ promotions and identify sales opportunities
  2. To ensure compliance objectives are adhered to

Job Description

Business Development: 70%:

  • Responsible for the achievement of the Commercial Banking revenue targets
  • Support the Commercial Banking teams to ensure that insurance business is done on time, and through the ABIAL
  • Support the Commercial banking team and RMs to ensure that NTB insurance requirements are sourced and placed with the approved underwriters, underwriter through the ABIAL
  • Support and work with Trade Finance team to ensure that all Letters of Credit customers are provided with marine cover through ABIAL and the same is embedded in the process
  • Joint customer visits with RMs to understand insurance needs and tailor customer led
  • Attend Commercial Banking sales connect sessions to report on insurance Pipelines and uptake progress and enlist support, plus get insights on opportunities available.
  • Ensure Weekly dashboard, monthly and quarterly performance tracking is shared with all stakeholders
  • Have Sales activations and customer sensitization(quarterly) in partnership with partners to increase uptake and leverage on Bank customers activities to position the same
  • Servicing Commercial Banking customers and ensuring the TATs with customers are adhered to
  • Monitoring and evaluation business strategies set
  • Obtain Approval of all sales related expenses
  • Dashboard management with relevant MI teams to confirm accuracy of management reports on sales activities
  • Quarterly business review meetings with Insurance partners to discuss business activities
  • Identifying cross and up sale opportunities and track performance
  • Work with the Business Development manager -BB and CIB to ensure strategy deliverables are properly documented and monitored.
  • Responsible for call reports on customer visits.
  • Ensure all documentation is correctly completed, collected and submitted as per procedure manuals and SLA’s
  • Work with partners to ensure Commercial Banking customers receive bespoke solutions and service

Rigor/compliance: 5%:

  • Ensure all regulatory requirements are met by ensuring compliance to the insurance act and SLA’s
  • Ensures review and escalation if required, of Sales administrative issues.
  • Responsible for compliance with business procedure manuals
  • Ensuring all claims are reported, tracked and resolved as per SLA by COE
  • Ensure compliance with Snap checks process and internal audit

People management:15%:

  • Managing relationships with Commercial Banking colleagues to drive business
  • Dealing with outlets, operations center to ensure full understanding of the insurance process & procedures
  • Motivation of relationship managers through agreed programs
  • Ensure the team is achieving the desired

Premium collection and policy administration;10%:

  • Ensure all premium is collected from all sales as per laid down procedures in accordance with the insurance Act and SLA’s with partner insurers
  • Provide management reports on premium collection status of all sales done on a weekly basis
  • Manage all aspects of premium refunds raised by sales teams
  • Ensure all premium is receipted as received with partner insurer in liaison with Head office- Bancassurance teams

Technical skills / Competencies

  • Excellent business development skills and insurance product knowledge
  • A learning mind-set to rapidly assimilate complex business issues and quickly solve problems in a structured manner or pre-empting issues that may arise where there is limited precedence
  • Effective negotiating skills to secure both internal and external support and deal with external service providers
  • Able to adopt and/or coach the use of a variety of methods to keep work streams on schedule and within budget
  • Quality, high standards and controls
  • Passionate Drive for results
  • Service Excellence
  • Planning and Organizing
  • Good understanding of insurance processes
  • Accuracy and attention to detail
  • Problem Solving skill
  • Time Management
  • Communication skill
  • Important relationships will include Head of ABIAL, Business development Manager, ABIAL team, customer channels teams, enabling functions, insurance companies and other business partners that include external intermediaries

Knowledge, Expertise and Experience & Qualifications

Essential

  • A Business-related Degree from a recognized university.
  • COP qualification, Diploma in Insurance, LOMA or progress in ACII qualification
  • Exposure to Corporate business and strong relationship management skills
  • Knowledge of insurance business (claims management & underwriting), products and processes.
  • Presentation skills and expertise in proposals presentation experience
  • Exposure to governance, control and risk management
  • Proven ability to effectively work across teams

Preferred

  • Insurance Broker/ Sales experience in dealing with Corporate insurances and relationships

Education

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

 

SME Business Development & Service Delivery Manager

Job Description

Detailed Description:

  • Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)
  • Responsible to grow the Sub Segment NTB numbers and Revenue while designing, launching and managing end to end propositions aligned to the overall segment P& L and KPI’s.
  • Manage the P&L financials at customer level, and all critical Key Value Drivers associated with the Woman Banking segment performance including segment profitability.
  • Drive activities that ensure maximized penetration into the Woman banking segment to maximize acquisition, retention, cross sell rations and revenue per customer.
  • Ensure world class and differentiated customer experience including service processes are in place for the Woman banking segment.
  • Develop Customer Journey Maps, Lifecycle/Life cycle stages and personas for the Woman Banking segments.
  • Design and execute end to end strategic road map including Marketing Initiatives for the Sub segment
  • Drive and own the Strategic partnerships as part pf the overall Go to Market plan for the Segment.
  • Analyze both Internal and external Customer environment to draw insights into the Segment offerings and Propositions to optimize revenue and profitability.
  • Drive strategic partnerships and collaborations with key departments that manage market research, customer intelligence, Data warehousing and financial analysis to align to the segment/business market unit goals.
  • Develop and Launch periodic campaigns in partnership with product team to drive NTB acquisitions as well as track performance and revise propositions when necessary in order to increase revenue and profitability.
  • Review and manage creative processes for ATL and BTL Communication and activities while working closely with the Business Club team, MCR and all corresponding stakeholders
  • Responsible for the segment Events Calendar in partnership with other segments, Prestige, Premier and CIB.
  • Responsible for the development of the Segment strategy and developing commercial business case to secure Commercial approvals for the segment.
  • Monitor the active customer base for the Women banking and devise strategies to remediate as required.
  • Employ decision analytics in designing Woman Banking Propositions and contact programs.
  • Develop and Present Market Segment commercial performance in monthly reviews while ensuring the Segment Opex Budget is optimally utilized.
  • Contribute to the Overall SME team in creating and sustaining a cultural environment for the function shaped by the Absa Way of leadership.

Education

Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

How to Apply

Use the link(s) below to apply on company website.

Job Categories: Banking. Job Types: Full-Time.

Endless.

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