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5 Nov 2018

Full-Time Business Operations Associate Jobs

Britam – Posted by Sunlit Centre Kenya Nairobi, Nairobi County, Kenya

Job Description

Britam is a leading diversified financial services group, listed on the Nairobi Securities Exchange. The group has interests across the Eastern and Southern Africa region. The company offers a wide range of financial products and services in Insurance, Asset management, Banking and Property. The product range includes: life, health and general insurance, pensions, unit trusts, investment planning, wealth management, off-shore investments, retirement planning, discretionary portfolio management, Property development and private Equity.

Job description

Job Purpose

The job holder will be responsible for facilitating efficient funds/portfolio administration, fund performance measurement, analytics and reporting to ensure efficiency, timeliness and effective customer satisfaction. The individual will report to the Business Operations Team Leader.

Key Responsibilities

  • Oversee performance measurement and analytics, fees calculation/reporting to Finance and Fund Management.
  • Responsible for pricing and yield calculation.
  • Preparation of management reports for Head of Business Operations.
  • Handle client, production and regulatory and management reporting .
  • Oversee the management of client correspondences to ensure immediate responses and maximum client satisfaction.
  • Oversee the process of account opening, edit of data in system and all data capture for accuracy, integrity, timeliness and risk management.
  • Update of income distribution transactions
  • Cash reconciliation between custody and fund manager and making follow ups with custodians on reconciliation items
  • Review the report prepared on all logged client interactions in the client log and tracking to ensure all issues are closed and provide the same for monthly management meetings.
  • Review and propose improvement of the operations processes from time to time.
  • Resolve client complaints
  • Follow up on systems issues and follow up to ensure SLA timelines are met.
  • Daily Reporting of Valuations Reports to third parties and publishing of Unit trust prices.
  • Perform any other duties as may be assigned from time to time
  • Delegated Authority: As per the approved Delegated Authority Matrix

Key Performance Measurements

  • Turn Around Time
  • Client Satisfaction Index

Experience And Qualifications Required

  • Bachelor’s degree in a business related field
  • 3-5 years’ experience in a similar position
  • Professional certification in accounting (CPA part 2)

Technical/ Functional competencies

  • Knowledge of investment classes
  • Excellent organisational , analytical and IT skills
  • Report writing skills

Essential Competencies

  • Leading and Supervising: Provides team with a clear direction based on the overall strategy and objectives of the department; motivates and empowers others with a clear sense of purpose; creates a positive climate that fosters learning and development; acknowledge high potential talent within the team; sets and articulates the vision and values through own personal behaviour.
  • Persuading and Influencing: Gains clear agreement and commitment from other; promotes the departmental strategy and objectives during team conversations; promotes ideas on behalf of the team and or department; makes a strong personal impact on others; takes care to manage the team’s impression and brand on others.
  • Presenting and Communicating Information:Speaks fluently; expresses opinions, information and key points of an argument clearly; presents effectively; responds quickly to others ‘reactions and feedback during conversations; projects credibility.
  • Working with People: Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.
  • Adhering to Principles and Values: Upholds ethics and values; demonstrates integrity; encourages individual responsibility towards the community and the environment; models the organisational values during every day interactions.
  • Analysing: Analyses numerical data and all other sources of information, to break them into component parts, patterns and relationships; probes for further information or greater understanding of a problem; makes rational judgements from the available information and analysis; demonstrates an understanding of how one issue may be part of a much larger system.
  • Planning and Organising: Adhere to and monitor clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organises resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones.
  • Delivering Results and Meeting Customer Expectations: Focuses on customer needs and satisfaction; sets and models high standards for quality and quantity. Monitors and maintains quality and productivity. Works in a systematic methodical and orderly way. Consistently achieves projects goals

How to Apply

Interested and qualified? Go to Britam career website on to apply

Job Categories: Insurance. Job Types: Full-Time.


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