Job Description

Purpose

This position is responsible for the day-to-day operations of the liaison office.

Responsibilities

• Vetting and processing data on proposal forms in the system within the stipulated Turn Around Time;
• Receiving and responding to customer queries as per the customer service charter;
• Processing and coding new financial advisors’ application forms in the system and recording their productivity including receipting of the premium;
• Facilitating the delivery of policy documents and receipts to the clients on time, as well as banking the receipted payments;
• Preparing quotations in response to customers and agents request for policies as requested by the liaison office underwriter or unit manager;
• Requisition and distributing stationary (marketing materials) as well as providing other administrative support to the sales team;
• Registering and forwarding claims together with necessary documentation and following up on settlements;
• Raising debit and credit notes as assigned
• Reconciling service provider statements and confirming the status to finance for payments;
• Preparing the document status report;
• Conduct intermediary visitations, attend to and/or escalate their service issues
• Monitor and issue renewal notices and follow up on cover confirmations from assigned channels
• Issue motor certificates, yellow cards, certificate declaration returns and ensure prompt debiting
• Follow up on renewal notices for individual clients and Direct Parastatal corporations

Qualifications

• Bachelor’s degree in Insurance, Actuarial Science or any Business related degree.
• Diploma in insurance is an added advantage

 Experience

• 1-2 years relevant experience

 Skills And Attributes

• Analytical skills
• Teamwork skills
• Interpersonal and Communication skills

How to Apply

All applications to be sent before 22nd January 2019. Kindly send applications to recruitment@apollo.co.ke

Job Categories: Insurance. Job Types: Full-Time.

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