Job Description

• Gain a deep understanding of the banks digital platforms working with vendors and the Technology team to define the platform roadmap, customizations and change requests.
• Minimize outages and optimize recovery time through proactive measures and rapid incident response. Ensure resource optimization and capacity planning for scalable and resilient systems.
• Implement and maintain monitoring systems to ensure application and infrastructure health. Perform error trend analysis to proactively identify and resolve issues.
• Lead root cause analysis and resolution of recurring issues. Drive continuous improvement in incident response processes.
• Automate technical support operational tasks and workflows to improve efficiency and reduce manual intervention. Develop tools and scripts to streamline technology support operations.
• Create and maintain comprehensive documentation for systems, processes, and troubleshooting guides.
• Lead reliability-focused projects and collaborate with cross-functional teams to deliver robust solutions.
• Collaborate with security teams to implement security baselines, vulnerability remediation, and certificate management.
• Participate in architecture and design reviews to ensure resilience, scalability, and operability are built into systems from inception.

MINIMUM POSITION QUALIFICATION/ REQUIREMENTS: –

The Person 

For the above position, the successful applicant should have the following:

• Bachelor’s degree in computer science/ technology related (Required).
• Professional qualification/certification in Project Management/ Product Management/ Agile Methodologies (Added advantage).
• Master’s Degree Computer Science or Business related (Added advantage).
• 5 years’ work experience in IT, with at least:
• 3 years’ experience in mobile banking, internet banking and Digital lending support (Required)
• 1- year experience in Payment Platform configuration and Support (Required).
• 2 years’ experience in Project Management / Relationship Management/Customer Experience Management (Desired).
• 1-year experience in Devops and Agile practice (Required).