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2 Jul 2022

Full-Time Openings at Tibu Health (8 Positions)

Tibu Health – Posted by Sunlit Centre Kenya Nairobi, Nairobi County, Kenya

Job Description

Who are we? TIBU Health was founded in 2018 by a small team of health and technology experts with one objective in mind: make it easier for people to obtain high quality healthcare services.

Laboratory Technician

Duties and responsibilities

  • Collect, label, register, and refer tests as appropriate to the approved external laboratories.
  • Undertake laboratory activities in accordance with established standard operating
  • procedures and other specified guidelines, including those related to health and safety.
  • Report without delay any challenges in phlebotomy or sample collections to the line manager.
  • Ensure the “health care delivered model” is maintained in all forms of contactwith patients.
  • Report any challenges in phlebotomy/sample collections or any failure of the
  • Laboratory Equipment to the Laboratory Manager.
  • Ensure timely distribution of patient results.
  • Carry out routine checking, preparation, and maintenance of laboratory equipment.
  • Work as part of the TIBU Health multidisciplinary team and liaise with other team members to address patient needs.
  • Participate in training programs organized by TIBU Health laboratory or any of the other affiliate laboratories or departments & CMEs.
  • Attend Interdisciplinary Team meetings where necessary.
  • Prepare and submit laboratory activity reports as required.
  • Perform tests as requested by the medical personnel, record and report results in a timely fashion, alert doctors about any abnormal results, and be prepared to discuss these with them.
  • Deployment to patient’s home, workplace, or other location to collect specimen if needed.
  • Any other tasks as assigned by your line manager.


  • Outstanding written and verbal communication skills.
  • Proficient in Microsoft Office suite: knowledge of MS Word, Microsoft Outlook,
  • Excel, PowerPoint, Databases, Spreadsheets, and the Internet.
  • Strong organizational and interpersonal skills.
  • Ability to pay attention to detail and report accurately and timely.
  • Ability to work independently and think innovatively.
  • Exceptionally organized and resourceful.
  • Team player with an excellent work ethic.

Education and Experience

  • Diploma in Medical Laboratory Sciences.
  • Be registered by KMLTTB.
  • At least 3 years of working experience in medical laboratories.



  • Welcome clients to the clinic.
  • Provide accurate wait times and monitor waiting lists.
  • Manage reservations together with the customer experience team.
  • Escort customers to areas.
  • Greet customers upon their arrival.
  • Coordinate available seating options.
  • Cater to customers who require extra attention (e.g. children, elderly).

Requirements and skills

  • Previous work experience as a Host/Hostess or Waiter/Waitress.
  • Understanding of customer etiquette.
  • Familiarity with health and safety regulations.
  • Experience in managing reservations.
  • Demonstrable customer-service skills.
  • Excellent communication skills.
  • Strong organizational skills with the ability to monitor the entire sitting area.
  • Good physical condition to walk and stand during an entire shift.
  • Certificate in a professional course.

Office Cleaner

Roles and Responsibilities

  1. Responsible for floor care, performing various surface tasks, including vacuuming, mopping, sweeping, and spot-cleaning carpets of all office areas.
  2. Carrying out tasks such as dusting, spraying, and cleaning.
  3. Responsible for removing trash in office areas.
  4. Responsible for cleaning and sanitizing restrooms daily.
  5. Responsible for cleaning windows in rooms, management offices, etc.
  6. Perform dusting, disinfecting, and polishing of surfaces and furniture as needed.
  7. May be required to shop for cleaning supplies as needed.
  8. May be required to stock Kitchen Supplies as needed.
  9. Responsible for reporting repairs and replacements encountered when executing daily tasks.

Medical Doctor

Roles and responsibilities:

  • Patient consultations.
  • Monitoring patients’ conditions and wellbeing.
  • Clinical examinations.
  • Diagnosis and treatment of illnesses/ailments.
  • Minor surgery.
  • Carrying out tests to diagnose (eg urine sample testing).
  • Health education.
  • Practice management and administration.
  • Liaising with other healthcare professionals as part of multidisciplinary teams.
  • Occasionally providing emergency care to someone who comes in with a life-threatening condition – until further help arrives.


  • Medical Degree, further training added advantage.
  • Ability to work long hours, often under pressure.
  • Communication skills, including sensitivity and the ability to provide clear explanations.
  • Empathy.
  • Ability to spot and solve problems, requiring effective decision-making skills.
  • Drive to continue learning throughout the career.
  • Business management skills.
  • Ability to work efficiently.
  • Organizational ability.
  • Attention to detail.

Customer Experience Officer

Roles and Responsibilities 

  • Tracking customer experiences across online and offline channels.
  • Collaborating with other teams to enhance customer services and brand awareness.
  • Aligning customer experience strategies with marketing initiatives as well as informing customers about new product features and functionalities.
  • Analyzing customer feedback on product ranges and new releases, as well as preparing reports.
  • Performing product tests, evaluating after-sales and support services, and facilitating improvements.
  • Documenting processes and logging technical issues, as well as customer compliments and complaints.
  • Keeping informed of industry trends and new CRM technologies.​
  • Identifying customer needs and taking proactive steps to maintain positive experiences.
  • Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
  • Developing feedback surveys.
  • Scheduling in-person and online meetings with customers.
  • Thinking of ways to show appreciation to loyal clients and other methods to improve and maintain the overall brand experience.

Requirements and qualifications.

  • A Bachelor’s Degree in Marketing, Communications, Advertising, Business Management, or in a related field preferred.
  • Expert-level written and verbal communication skills.
  • Attention to Detail.
  • Quick to learn.
  • Computer Savvy Skills: Proficient in Microsoft Office suite (Word, Excel, and PowerPoint).
  • Internet savvy skills.
  • Ability to work with minimal supervision.
  • Empathy.
  • Solid knowledge of online customer engagement platforms and channels.​
  • Great organizational and time management abilities.
  • X years’ experience as a customer experience officer, or a similar customer support role.
  • Extensive experience in gathering and interpreting customer experience information.

People Experience and Happiness Officer

Key roles and responsibilities 

  • Analyze data and make recommendations to improve the company’s practices for employees.
  • Involve the company in designing and developing employee programs.
  • Review company policies to make sure the company is meeting its internal values.
  • Promote and motivate the company’s best employees.
  • Listen to each employee to find out what they’re currently unhappy about and figure out how to make them happy and productive.
  • Provide a work-life balance for the employees.
  • Establish a fun and creative atmosphere in the workplace.
  • Track company performance with Key Happiness Indicators (KHIs).
  • Social responsibility or community involvement responsibilities such as organizing company retreats for employees, volunteering for group activities to boost employees’ morale, etc.).


  • Degree in Counseling psychology or HR.
  • Certificate in Counseling psychology.
  • Skills to have People skills, Problem-solving, Creative thinking, and Communication skills.


Roles and Responsibilities

  1. Maintaining accurate, complete health care records and reports.
  2. Administering medications to patients and monitoring them for side effects and reactions.
  3. Prescribing assistive medical devices and related treatments.
  4. Recording patient vital signs and medical information.
  5. Ordering medical diagnostic and clinical tests.
  6. Monitoring, reporting, and recording symptoms or changes in patient conditions.
  7. Administering non-intravenous medications.
  8. Assessing, implementing, planning, or evaluating patient nursing care plans by working with healthcare team members.
  9. Modifying patient health treatment plans as indicated by patient conditions and responses.


  1. Academic certifications.
  2. Registration and licensing with appropriate authorities.

How to Apply

Use the link(s) below to apply on company website.  

Job Categories: Many positions. Job Types: Full-Time.

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