Description

• Mascor is a Company consisting of franchised Automotive, agricultural mechanisation and fuel. With more than  50 years in the industry, we offer prestige brands such as John Deere, Toyota and Warath while our highly skilled staff provides professional  and high-quality service and standards of workmanship.
• Mascor is currently looking for an Administrative Assistant for their Agricultural Workshop overseeing a variety of clerical and administrative duties for the workshop.

RESPONSIBILITIES:

Warranty claims

• Submit claims within franchiser’s requirements.
• Keep daily/monthly WIP within parameters.
• Maintain up to date and accurate warranty claims register.
• Check and confirm warranty parts are tagged and stored correctly.
• Maintain storage and disposal of replaced parts after audit.
• Follow up on all returned, rejected, and unpaid warranty claims.
• Responsible for overseas parts shipping
• Manage emails and all correspondence pertaining to warranty claims.

Administrative duties

• Opening and closing of job cards
• Fill in the daily timesheet.
• Set up quotations.
• Preparing and actioning invoices
• Issuing and requesting order numbers to and from suppliers & customers
• Filing – making sure all documents are filed neatly.
• Processing and allocating supplier invoices, and maintaining a register for supplier invoices.
• Balance petty cash daily
• Act as Health and Safety officer

Customer service

• Ensure customer satisfaction is at 100% and all queries are attended to timeously.
• Contact customers after a job is closed to get feedback.
• Maintain contact after delivery (3 weeks, 3 months, 3 years).

Requirements

• Min: Grade 12
• Ideal: Diploma in office administration

Experience:

• 1 Year experience in a similar role. Legal Requirements:
• Valid drivers license