• Primary responsibilities include ensure timely recruitment and selection;
• oversight of the employees onboarding and separation process;
• communication, implementation and adherence to HR processes and procedures at the location; administration of compensation and benefits structures; payroll processing;
• HR compliance and risk management; employee engagement; DEI and HR Analytics.

Skills and Experience

• Bachelor’s degree in Human Resources or equivalent course. Master’s degree preferred.
•  Minimum of eight (8) years in a call center environment.
• Offshore BPO experience including recruitment and selection for offshore clients is MANDATORY
•  Membership of the Institute of Human Resource Management
•  Excellent interpersonal and ability to communicate effectively with different levels of management.
• Must be highly organized, attention to detail and good at analyzing data
• Demonstrated experience in handling multiple projects; within tight timelines.
• Proficient in MS word, Excel and Power point.
• Excellent understanding of Kenya labour laws.
• Familiar with Balanced Scorecard model
• Familiar with the Kenya Data Protection Act.