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7 Jun 2024

Full-Time Jobs at Swissport (2 Positions)

Swissport – Posted by Sunlit Centre Kenya Anywhere

Job Description

THE SWISSPORT PROFILE Swissport is the world’s largest provider of ground and cargo handling services in the aviation industry. The company provides services on behalf of some 835 client-companies and handles around 230 million passengers and 3.9 million flights (movements) per year.

Security Agent

  • Location Mombasa

Looking for a new challenge?

  • If you are looking for a challenge in a rapid environment in the aviation services industry and are motivated to work in a multicultural company and a position that allows you to put your ideas into practice, this will be an excellent opportunity for you.
  • Swissport is recruiting for the position of Security Agent based at Moi International Airport, Mombasa.
  • The successful candidate will be responsible for ensuring that operational excellence is delivered without compromising on quality, safety and service delivery.

Main Responsibilities

  • Aircraft Access Control: control access to the aircraft assuring that only authorized personnel enter the aircraft while on the ground.
  • Aircraft Ramp Access Control: providing access control and safety oversight while aircraft is on the ground.
  • Aircraft Search: meticulously searching all areas of the aircraft according to company and airline requirements and regulations to ensure the safety of passengers pre-departure. Ensure all aircraft recoveries have been handed over for recording and recovery purposes to the duty supervisor.
  • Baggage Security: surveillance of baggage at sort area, Check-in, during escort and baggage/cargo in transit to ensure no baggage is tampered with, stolen or pilfered and nothing is put/introduced in the bags/cargo
  • Catering Security: providing surveillance at the catering kitchen, searching all catering equipment, and ensuring that nothing is tampered with in transit from the facilities to aircraft.
  • Passenger Verification: by providing exemplary customer service in airport terminal while making sure that all passengers have valid travel identification and are authorized to board flights.
  • Secure loaded and unloaded baggage/cargo and providing escort in and out of the aircraft to various destinations.
  • Comply with security regulations of customer aircrafts, passengers, and cargo.
  • Adherence and compliance to all Standard Operating Procedures (Swissport & Carrier Specific).
  • Safeguard and properly handle passenger luggage at the baggage sort area to minimize chances of pilferage and damage to passenger luggage.
  • Monitor and screen all passengers/baggage using various methods including but not limited to x-ray, physical checks, body search to detect prohibited and dangerous items and make sure that safety is maintained.
  • Keep surveillance over porters, cleaners and all service providers in our operations ensuring that proper checks have been conducted and all incidents reported to supervisor.
  • Ensure proper documentation of flight clearance is done and submitted to customs and immigration within the stipulated timelines.
  • Secure all company property as well as customer airline property entrusted to the Company ensuring that proper inventory has been maintained during and post flight.
  • Follow all safety and security guidelines set out by Swissport.
  • Always remain alert and vigilant while on duty reporting any incidents/concern areas to supervisor/HOD. ·
  • Collect and share intelligence reports/information with supervisors/HOD.

Requirements

  • Degree/Diploma in Business Related Course/ Certificate in Airport Operations/ Aviation Security / Customer Service
  • Computer Literate
  • N.Y.S or any security firm experience is an added advantage
  • Integrity
  • Interpersonal sensitivity
  • Good communication skills
  • Good judgement/observation/investigative skills
  • Attention to detail
  • Team player
  • In possession of a valid police clearance certificate (issued within the last 12 months) or ready to apply for the same as required for successful engagement.

Passenger Service Agent

  • Location Nairobi
  • The successful candidate will be responsible for ensuring that operational excellence is delivered without compromising on quality, safety and service delivery.

MAIN RESPONSIBILITIES

Check in

  • Prepare and clear check in counters pre and post flight with appropriate stationery and signage.
  • Provide a welcome service to our passengers at check in, and at other customer service touch points and to assist in providing a pleasant customer experience.
  • Verification of travel documentation and check in of departing passengers as per standard operating procedures.
  • Assist customers during flight irregularities i.e. delays, cancellations or diverted flights, coordinating communication with affected passengers to ensure passenger experience remains positive.
  • Maintain excellent customer service standards at all times.
  • Provide relevant information to customer queries and provide solutions to issues which may impact the customer’s experience.

Document Verification

  • Ensure document verification is carried out professionally to eliminate illegal travel, human trafficking and forgeries (counterfeit documents, imposters and basic errors) ·
  • Undertake various training elements, as provided for by the organization, to ensure the required continuous learning & upskilling is maintained.
  • Constantly monitor new changes in travel requirements, as applicable to document verification, and implement applicable ones in a timely manner.

Handling Baggage

  • Checking and weighing passenger baggage, charging appropriate baggage fees and questioning passengers regarding their baggage items as per airline requirements.

Gate Service

  • Counterchecking boarding pass, making announcements, ensuring that passengers are boarded efficiently.

Flight Control Operations ·

  • Prepare all documentation in compliance with IATA and airline requirements.
  • Ensure appropriate flight documentation is completed and filed.
  • Flight setup and close out. · Compiling and submission of post flight messages.
  • Completing airline-required gate operations for departing and arriving flights.
  • Provide flight editing function to ensure that any required service requests are applied to individual passengers.
  • Assist customers resolve any booking irregularities to ensure passenger experience remains positive.

REQUIREMENTS

  • Diploma in Business Related Course/ Certificate in Airport Operations/ Customer Service
  • Computer Literate
  • Customer Service Oriented
  • Integrity
  • Interpersonal sensitivity
  • Good communication skills
  • Good judgement/observation/investigative skills
  • Attention to detail
  • In possession of a valid police clearance certificate (issued within the last 12 months) or ready to apply for the same as required for successful engagement.

How to Apply

Application letter and CV ONLY outlining your suitability for this opportunity should be forwarded via email: NBO.Recruitment@swissport.com clearly indicating the position on the subject line. Closing Date: June 14, 2024

Job Categories: Many positions. Job Types: Full-Time.

Job expires in 1 day.

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