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2 Jul 2022

Full-Time Jobs at Glovo (2 Positions)

Glovo – Posted by Sunlit Centre Kenya Nairobi, Nairobi County, Kenya

Job Description

Glovo is a Spanish start-up founded in Barcelona in 2015. It is an on-demand courier service that purchases, picks up, and delivers products ordered through its mobile app.[1] It aspires to be a multi-category lifestyle app with food delivery being the most popular offering

Content Operations Lead

Be a part of a team where you will:

  • Lead App content quality and ensure high level content and partner activation on our marketplace
  • Be the main point of contact and manage the relationship between the local Glovo teams and the content provider
  • Develop, implement and track processes to guarantee content strategy execution
  • Assure quality and efficiency of the Content Operation Processes, and follow up on KPIs
  • Monitor the achievements of performance metrics on the Activation Funnel and Content Maintenance tasks (Related with speed, quality and budget)
  • Train, coach, assist, supervise, evaluate and provide feedback to the local teams and/or provider
  • If needed, create and/or translate local training materials for the local teams and/or provider
  • Analyze the third-party provider performances by monitoring the Salesforce/Kustomer workflows and following up on corrective actions if needed
  • Update the providers and local teams on the changes that affect the process at Salesforce, Jira, Kustomer or Admin Level
  • Propose and deploy processes for improving speed, quality in the country by coming up with and implementing creative and scalable solutions
  • Track, control, and report Invoicing and working hours of providers, find ways to keep the costs lean through accurate forecasting
  • Manage request for Content changes/updates and assure they are processed within the agreed SLAs
  • Manage onboarding and offboarding accesses for the agents using internal tools
  • Coordinate content-related projects with other departments and the provider
  • Execute local / regional strategic decisions
  • Request/Create the necessary reports to monitor key activation and content metrics, providing visibility to HQ and the local team
  • Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference

Must-haves:

  • Outstanding interpersonal and communication skills
  • Determination to get things done: no job is too big or too small
  • Experience with coordination of external agency/freelancers
  • Being organized and detail-oriented
  • Being problem solver, data-driven with an analytical approach
  • Excellent organizational skills and problem-solving ability
  • Experience managing teams and BPOs
  • Comfortable working in high growth and high-performance start-up with a fast pace
  • English is a must
  • An empathetic, inclusive and curious attitude

We are always looking for the best candidates, so if you think you would be a good fit even if you don’t meet 100% of the requirements we would love to hear from you!

Nice-to-haves:

  • Salesforce experience is a big bonus
  • Jira Helpdesk experience is a big bonus
  • Previous experience in managing Customer Service platforms is a plus

Experience our Glovo Life benefits:

  • Enticing equity plan (if applicable)
  • Top-notch private health insurance
  • Monthly Glovo credit to spend on our restaurant products and zero delivery fee on all Glovo orders!
  • Discounted gym memberships
  • Flexible time off (take the time you need) and hybrid working model (own your time)
  • Enhanced parental leave including nursery support!
  • Online therapy and wellbeing benefit
  • External learning budget

Brand Partnership Associate

Be a part of a team where you will:

  • Drive sales of Glovo Brand Marketing Services to the Brand Partners
  • Implement Glovo Brand Marketing Services strategy in Polish market with the support of the Polish Marketing Manager.
  • Fully understand your partners and make recommendations of marketing activities, data services, consumer insight analysis and sales boosters
  • Develop & execute Partner campaigns to perfection through multiple touch-points
  • Coordinate across departments to execute best in class activities
  • Analyze and report impact of activations to brands and to Glovo business
  • Build success stories which helps roll-out the partnerships strategy across categories and countries
  • Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference

You have:

  • At least 2 years of Marketing or Sales experience at a leading Consumer Goods company or e-commerce business
  • Highly analytical and comfortable dealing with high growth and complex business challenges
  • Experience on executing integrated marketing campaigns or promotion plans across digital and non-digital channels
  • Experience in project management
  • A deep understanding of paid, owned and earned media channels, being comfortable tracking and reporting on established performance marketing KPIs
  • Strong skills in Office, especially in Excel
  • Excellent communication skills, both oral and verbal, in English and local language
  • An empathetic, inclusive and curious attitude

How to Apply

Use the link(s) below to apply on company website.

Job Categories: Many positions. Job Types: Full-Time.

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