• As the first point of contact for patients and visitors, the Front Office Executive ensures a welcoming, efficient, and professional experience at our reception. This critical role supports seamless hospital operations and enhances patient satisfaction.

Responsibilities

• Attend to all visitors coming to the hospital
• Promptly handle all telephone calls and emails at your disposal and escalate appropriately
• Greet and register patients in line with hospital protocols
• Facilitate patient flow by managing appointments and billing processes
• Process payments via cash, cards, mobile money (e.g., M-PESA), and handle insurance pre-authorizations
• Scan, file, and dispatch relevant documents to insurance providers and follow up on approval status
• Guide patients to the appropriate departments or service areas
• Report daily billing summaries to the senior cashier or relevant department
• Maintain an organized and clean reception area, including managing front desk supplies and correspondence

Qualifications

• Diploma in Business Administration, Front Office Operations, or a related field (Accounting or Secretarial studies is a plus)
• Certificate/diploma in medical records would be considered
• At least 1–2 years of experience in a hospital or healthcare front desk role

Role Overview

• This dual-role position combines internal housekeeping responsibilities with staff catering services. You will play a vital part in ensuring the hospital environment remains pristine and that staff have access tnutritious, hygienically prepared tea and meals when needed.

Key Responsibilities

• Housekeeping
• Maintain cleanliness of staff areas—including break rooms, restrooms, offices, and kitchenettes—upholding hospital hygiene standards.
• Perform light cleaning tasks such as mopping, surface wiping, waste removal, and replenishment of supplies like soap and paper towels.
• Staff Catering
• Prepare and serve meals, snacks, and beverages for hospital staff and doctors—ensuring food safety and proper presentation.
• Ensure hygienic beverage & food handling, storage, and preparation in compliance with health standards.
• Maintain and clean catering equipment and dining facilities.
• Operational Support
• Monitor and manage catering inventory—ensuring consumables are stocked and managed efficiently.
• Assist with coordinating meal rotations or replenishment for shift staff.
• Work collaboratively with housekeeping and kitchen teams tprovide seamless service delivery.

Qualifications & Skills

• Education: Certificate or Diploma in Hospitality, Food & Beverage, Housekeeping, or related field preferred.
• Experience: At least 1 year experience in housekeeping or catering—preferably within a hospital or healthcare setting.

• We are seeking a hospitable and skilled Customer Care Officer to manage patient interactions and ensure an exceptional experience at the hospital’s front desk and customer care points. This role is pivotal in delivering seamless communication, efficient patient flow, and high standards of service.

Key Responsibilities

• Serve as the point of contact—welcoming and guiding patients and visitors through admissions and reception areas, mirroring duties seen in related hospital roles, understanding patient needs and ensuring discharge process for the patient is seamless.
• Manage inquiries via phone, email, and in-person, providing clear and courteous information and referrals to relevant departments
• Use queue management systems to streamline patient flow and minimize wait times, ensuring patient satisfaction.
• Assist patients with appointment scheduling, check-ins, and payment processes, ensuring clarity and accuracy.
• Handle complaints and feedback with empathy and efficiency, escalating or resolving them in collaboration with relevant teams. Work with their supervisor to give feedback reports and escalating grievous matters.
• Keep accurate records of patient interactions, enquiries, and feedback to support continuous improvement of customer experience.

Qualifications & Experience

• Diploma in Business Administration, Hospitality Management, Front Office Operations, Communication, Heath care Assistant or a related field
• 1–3 years of experience in a customer-facing role, preferably in a healthcare, hospital, or front office environment.
• Strong verbal and written communication skills, with a warm and professional demeanor.
• Proficiency in Microsoft Office (Word, Excel) and comfortable with common hospital or appointment systems; prior training in customer care is an added advantage.
• Excellent multitasking, time management, and resilience under pressure.
• Empathy-driven attitude, confidentiality awareness, and commitment to superior service delivery.
• Customer Experience training will be an added advantage.

• The Head of Department – Hospitality Services will oversee all non-clinical hospitality functions—ensuring the coordination and quality delivery of laundry, catering, housekeeping, and internal staff activities (including hospitality staff services). This role plays a vital part in promoting a clean, hygienic, and welcoming environment aligned with patient care and comfort.

Key Responsibilities

• Strategic Leadership & Oversight Manage and coordinate outsourced providers and internal teams across laundry, catering, housekeeping staff services to ensure seamless service delivery, as seen in similar hospital supervisory roles
• Service Standards & Quality Assurance Establish, monitor, and enforce service protocols covering cleanliness, food hygiene, laundry standards, and front-of-house operations, with regular inspections to maintain high standards.
• Vendor & Contractor Management Oversee vendor performance, and coordinate logistics for outsourced services in laundry, catering, housekeeping, and staff placement. Act as a liaison between the hospital and the outsourced vendors.
• Budgeting & Cost Efficiency Develop and oversee departmental budgets, forecast resource needs, and implement cost-saving measures in catering, linens, housekeeping supplies, and staffing.
• Team Leadership & Development Supervise, coach, and mentor direct reports (both internal staff and outsourced team
• supervisors), conducting performance appraisals, training, and ensuring alignment with hospital service goals
• Compliance & Safety Ensure compliance with health, safety, and infection control policies across all hospitality services; lead audits and continuous improvement efforts
• Reporting & Collaboration Prepare operational dashboards and reports on service performance, incident management, and customer satisfaction; actively participate in management and cross-departmental planning meetings

Qualifications & Experience

• Bachelor’s Degree or Diploma in Hospitality Management
• Minimum 3-5 years in a leadership role in hospitality in a hotel or hospital
• Proven experience in supervising services like housekeeping, catering, laundry, and managing outsourced operations.
• Strong financial acumen in budgeting, forecasting, and expense management.
• Excellent leadership, negotiation, organizational, and communication skills.
• Proficiency with Microsoft Office and facility/supplier management systems; knowledge of health, safety, and food/laundry hygiene standards.

• We are seeking a Scrub Technician to join our surgical team. The successful candidate will support surgeons and theatre staff by preparing instruments, maintaining a sterile field, and ensuring safe and efficient surgical procedures.

Responsibilities

• Prepare and arrange surgical instruments, equipment, and supplies.
• Assist surgeons and scrub nurses during operative procedures.
• Maintain sterility and enforce infection control protocols.
• Anticipate surgical team needs and ensure smooth workflow in theatre.
• Safely clean, disinfect, and restock surgical instruments post-procedure.

Qualifications

• Diploma in Theatre Technology or related field from a recognized institution.
• Registration with a relevant professional body.
• Previous experience in a hospital operating theatre is an advantage.

Skills & Competencies

• Strong knowledge of sterile techniques and surgical procedures.
• Excellent teamwork and communication skills.
• High attention to detail, precision, and safety.
• Ability to work under pressure in a fast-paced surgical environment.
• Flexible to work shifts, nights, and weekends.