Job Description

• HR Operations & Employee Lifecycle Management
• Execute and coordinate end-to-end employee lifecycle processes including recruitment onboarding, confirmations, promotions, transfers, contract renewals, and exits across all subsidiaries
• Ensure all employee documentation (contracts, letters, job descriptions, amendments) is accurately prepared, approved, issued, and filed digitally
• Maintain up-to-date employee master data within HR systems, ensuring accuracy, completeness, and confidentiality
• Act as the operational point person for employee lifecycle queries, escalating complex issues appropriately
• Ensure consistent HR service delivery standards and positive employee experience across the Group
• Recruitment Operations & Talent Pipeline Support
• Coordinate group-wide recruitment activities including job postings, candidate screening, interview scheduling, reference checks, and offer coordination
• Maintain recruitment trackers, ATS pipelines, and hiring dashboards with real-time updates
• Monitor recruitment timelines and flag risks or delays to the HRBP and HR Lead
• Support workforce planning and succession planning inputs through accurate recruitment and talent data
• Ensure compliance with approved recruitment processes and documentation standards
• Payroll, Compensation & Benefits Coordination
• Collect, consolidate, validate, and submit monthly payroll inputs accurately and within agreed timelines
• Track salary changes, allowances, deductions, benefits, and statutory contributions
• Coordinate benefits administration including medical insurance, pensions, and employee claims
• Maintain payroll records, audit trails, and supporting documentation for reconciliations and audits
• Support resolution of payroll queries and discrepancies in collaboration with Finance and HR leadership
• 4. HR Systems, Digitalization & Data Integrity (Core Accountability)
• Own day-to-day administration of HR systems including HRIS, ATS, LMS, and contract lifecycle management tool
• Ensure correct system usage, workflow compliance, access controls, and data security
• Maintain high HR data accuracy and integrity across all systems
• Drive automation of HR processes and reduce reliance on manual or paper-based workflows
• Prepare systems for audits by ensuring all records are complete, current, and digitally accessible
• Learning & Development Operations
• Administer learning platforms and maintain accurate training records, certifications, and completion data
• Coordinate internal training programs, mandatory compliance training, and external learning interventions
• Support Training Centre administration including learner enrollment, attendance tracking, and reporting
• Track learning participation, completion rates, and basic learning outcomes
• Provide learning data and reports to support capability planning and learning ROI analysis
• Performance Management Cycle Execution Support
• Support administration of performance management cycles including goal-setting timelines, review windows, and system configurations
• Track performance review completion and follow up with managers on outstanding actions
• Generate performance cycle status reports and dashboards
• Support calibration and talent review processes by preparing accurate performance data
• Ensure performance documentation is complete, consistent, and system-aligned
• Compliance, Governance & Liaison Support
• Maintain HR documentation required for statutory, regulatory, and internal compliance
• Support compliance with labor laws, statutory filings, and employment regulations across subsidiaries
• Prepare documentation and reports for internal and external audits
• Liaise with statutory bodies, service providers, and partners as required
• Support implementation of HR policies and compliance training initiatives
• HR Reporting & Analytics Support
• Produce monthly HR operational reports covering headcount, recruitment, payroll, compliance, and learning
• Maintain HR dashboards and trackers with accurate and timely data
• Support HRBP and HR Lead with reliable data for people analytics and decision-making
• Validate HR data prior to reporting to ensure consistency and accuracy across systems
• Employee Engagement & HR Administration Support
• Support planning and execution of employee engagement, welfare, and recognition initiatives
• Coordinate HR communications, employee notices, and internal HR events
• Assist in managing employee queries related to HR operations and processes
• Ensure engagement and welfare activities are well-documented and tracked
• Team Coordination & Mentorship
• Provide day-to-day guidance and quality control support to Junior HR staff and interns
• Review HR administrative outputs for accuracy and completeness
• Support onboarding, training, and skills development of junior HR team members
• Promote teamwork, accountability, and adherence to HR standards within the team

Academic Qualifications

• Bachelor’s Degree in Human Resources, Business Administration, or a related field.
• Relevant certifications in Human Resource Management (e.g., CHRP) is a plus

Job Description

• Strategic Business Partnering & Workforce Advisory
• Act as the primary people advisor to business unit leaders, providing guidance on workforce planning, org design, productivity, and role clarity
• Translate business objectives into people plans, capability requirements, and performance expectations
• Support leaders in managing headcount growth, restructuring, and scale-up initiatives
• Performance Management Ownership (Core Accountability)
• Own and govern the end-to-end performance management framework across assigned business units
• Drive performance goal setting, mid-cycle reviews, end-cycle evaluations, and calibration sessions
• Ensure consistent quality of performance reviews using system-based scorecards and analytics
• Lead underperformance management, improvement plans (PIPs), and performance interventions
• Utilize Zoho People and Zoho Analytics to track performance completion, distribution, and trends
• Talent, Succession & Workforce Sustainability
• Identify high-potential talent and critical roles across business units
• Develop and maintain succession plans and leadership pipelines
• Partner with leaders to design retention strategies for critical and high-performing talent
• Analyze attrition data and implement proactive retention interventions
• Learning, Capability & Training Centre Integration
• Conduct capability and skills gap analyses using performance and operational data
• Translate skill gaps into structured learning and development plans
• Partner with the Training Centre to ensure course relevance, curriculum alignment, and business impact
• Measure post-training performance improvement and learning ROI using Zoho Learn, Trainer Central, and Analytics
• People Analytics, Insights & Decision Support
• Deliver monthly people insights dashboards covering performance, attrition, engagement, and capability
• Use predictive analytics to identify people risks and opportunities
• Support leadership decision-making with data-driven recommendations
• Employee Relations, Culture & Change Enablement
• Advise leaders on employee relations matters, disciplinary processes, and grievance resolution
• Support change management initiatives including restructures, role changes, and cultural transformation
• Reinforce performance culture, accountability, and leadership effectiveness
• HR Systems Utilization & Governance
• Act as a key functional owner of HR modules within Zoho People related to performance, talent, and learning
• Ensure accurate system usage by managers and alignment to HR policies
• Partner with the Senior HR Officer to continuously improve system workflows and reporting
• Cross-Functional Collaboration
• Collaborate with Finance, Operations, and Business Leaders on people-related initiatives
• Contribute to group-wide projects and transformation programs
• Cross-Functional Collaboration
• Collaborate with teams across other Business Units and contribute to projects, initiatives, or tasks that require cross-functional expertise.
• Participate in and deliver on projects or tasks assigned from other Business Units.

Academic Qualifications

• Bachelor’s degree or diploma in Human Resource Management, Business Administration, or a related field.
• CHRP certification or pursuing HR professional certification (preferred).