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16 Mar 2017

Full-Time Customer Service/ Sales Assistant Jobs

International Retail Outlet Company – Posted by Sunlit Centre Kenya Nairobi, Nairobi County, Kenya

Job Description

Our client an international retail outlet with a network of over 80 stores worldwide. They operate across different formats like duty free shops in airports, borders, downtown, seaports as well as convenience stores, food & beverage and luxury retail outlets. They seek to hire a customer service/sales assistant to offer customer support.

Candidates with experience working in duty-free shops, high- end hotels, and key supermarkets with interaction with international clientele are encouraged to apply.

Industry: Retail
Location: Nairobi

Responsibilities for the Customer Service/ Sales Assistant Job

  • Greeting customers who enter the shop.
  • Be involved in stock control and management.
  • Assisting shoppers to find the goods and products they are looking for.
  • Being responsible for processing cash and card payments.
  • Stocking shelves with merchandise.
  • Answering queries from customers.
  • Reporting discrepancies and problems to the supervisor.
  • Giving advice and guidance on product selection to customers.
  • Balancing cash registers with receipts.
  • Dealing with customer refunds.
  • Keeping the store tidy and clean, this includes hovering and mopping.
  • Responsible dealing with customer complaints.
  • Working within established guidelines, particularly with brands.
  • Attaching price tags to merchandise on the shop floor.
  • Responsible for security within the store and being on the lookout for shoplifters and fraudulent credit cards etc.
  • Receiving and storing the delivery of large amounts of stock
  • Keeping up to date with special promotions and putting up displays.

Customer Service/ Sales Assistant Job Requirements

  • Minimum Diploma in relevant field
  • At least 3 years’ experience in retail or hospitality industry
  • Service oriented, sales minded, willing to sell
  • Dynamic, flexible and social
  • Clean look, accurate and always on time
  • Team spirit
  • Trustworthy
  • Perfect English knowledge (read/spoken). Ability to write in English is an asset as well
  • Retail/sales experience, ideally with international end-customers
  • Ability to carry small amount of goods with suitable machines (pallet truck, etc.) is an asset
  • Ability to work with basic IT software (PC, SAP, etc.) is an asset

How to Apply

Apply here for the Customer Service/ Sales Assistant Jobs

Job Categories: Admin & Clerical and Retail. Job Types: Full-Time.

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