Job Description

Our client an international retail outlet with a network of over 80 stores worldwide. They operate across different formats like duty free shops in airports, borders, downtown, seaports as well as convenience stores, food & beverage and luxury retail outlets. They seek to hire a customer service/sales assistant to offer customer support.

Candidates with experience working in duty-free shops, high- end hotels, and key supermarkets with interaction with international clientele are encouraged to apply.

Industry: Retail
Location: Nairobi

Responsibilities for the Customer Service/ Sales Assistant Job

• Greeting customers who enter the shop.
• Be involved in stock control and management.
• Assisting shoppers to find the goods and products they are looking for.
• Being responsible for processing cash and card payments.
• Stocking shelves with merchandise.
• Answering queries from customers.
• Reporting discrepancies and problems to the supervisor.
• Giving advice and guidance on product selection to customers.
• Balancing cash registers with receipts.
• Dealing with customer refunds.
• Keeping the store tidy and clean, this includes hovering and mopping.
• Responsible dealing with customer complaints.
• Working within established guidelines, particularly with brands.
• Attaching price tags to merchandise on the shop floor.
• Responsible for security within the store and being on the lookout for shoplifters and fraudulent credit cards etc.
• Receiving and storing the delivery of large amounts of stock
• Keeping up to date with special promotions and putting up displays.

Customer Service/ Sales Assistant Job Requirements

• Minimum Diploma in relevant field
• At least 3 years’ experience in retail or hospitality industry
• Service oriented, sales minded, willing to sell
• Dynamic, flexible and social
• Clean look, accurate and always on time
• Team spirit
• Trustworthy
• Perfect English knowledge (read/spoken). Ability to write in English is an asset as well
• Retail/sales experience, ideally with international end-customers
• Ability to carry small amount of goods with suitable machines (pallet truck, etc.) is an asset
• Ability to work with basic IT software (PC, SAP, etc.) is an asset

How to Apply

Apply here for the Customer Service/ Sales Assistant Jobs

Job Categories: Admin & Clerical and Retail. Job Types: Full-Time.

793 total views, 2 today

Apply for this Job

Name *

Email *

Message *

Upload resumé (pdf, doc, docx, zip, txt, rtf)

Upload cover letter (pdf, doc, docx, zip, txt, rtf)