This job listing has expired and may no longer be relevant!
29 Jun 2022

Internship Customer Care Call Centre Internships

Watu Credit Limited – Posted by Sunlit Centre Kenya Nairobi, Nairobi County, Kenya

Job Description

Watu Credit Limited is a dynamic and fast-growing non-bank finance company. Watu Credit Limited harnesses technology to offer unsecured lending, primarily via mobile services. We aim to become the leading African provider of a broad set of inclusive financial products, delivered through technology in a fast, efficient and professional manner.

Customer Care Call Centre Intern

KEY RESPONSIBILITIES:

  • Take part in training and other learning opportunities to expand knowledge, keeping both the company and customer updated on product knowledge and services.
  • Receive inbound calls and make outbound customer calls on diverse topics such as insurance renewal, ownership transfer, product and service evaluations in a timely manner as per the approved call scripts.
  • Document all customer interactions in the Customer Care Log through the Customer Care Ticketing System
  • Receive and respond to customer service account inquiries on account balances, transaction details, statements and fees and charges with the guidance from FAQs
  • Initiate required action for response to all customer service requests through Tickets such as logbooks, insurance claims, number and plate requests by raising the relevant tickets to the appropriate personnel/departments.
  • Make follow-up calls to customers who have questions or concerns related to their acquisition experience or product use and when problems arise on customer accounts.
  • Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem.
  • Escalate all unresolved customer complaints by sending Complaint Escalation Tickets immediately
  • Obtain customer feedback on product and service delivered through diverse techniques such as customer surveys to help to identify process and product improvement areas when required.
  • Educate customers on benefits of value-added services and recommend relevant product offers.
  • Meet or exceed Call Center metrics while providing excellent and consistent customer service by understanding Key Performance Indicators (KPIs).

KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED:

  • Proficiency with Microsoft Office (Word, Excel, PowerPoint)
  • Excellent communication and presentation skills including written communication
  • Integrity, enthusiasm and passion for continuous learning and development
  • Strong interpersonal skills and ability to work harmoniously in an organization with diverse business operations
  • An effective self-starter able to multitask and successfully operate in a fast paced, team environment
  • Flexible and adaptable to changing priorities, able to effectively deal with people at all levels inside and outside of the Company
  • Diploma in a relevant field

WHAT WE OFFER:

  • Be a part of an international, dynamic and driven team that has set their aspirations high and work hard to achieve those
  • Opportunities to learn and grow together with us
  • Competitive compensation package
  • Health benefits

How to Apply

Interested and qualified? Go to Watu Credit Limited on www.linkedin.com to apply

Job Categories: Customer Service. Job Types: Internship.

396 total views, 1 today

Apply for this Job