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6 Jul 2018

Full-Time Career Opportunities at Kenya Commercial Bank (5 Positions)

Kenya Commercial Bank – Posted by Sunlit Centre Kenya Nairobi, Nairobi County, Kenya

Job Description

Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya – incorporated with effect from January 1, 2016 – and all KCB’s regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. It also owns KCB Insurance Agency, KCB Capital, KCB Foundation and all associate companies.

1. Claims Manager

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience4 – 6 years
  • Location Nairobi
  • Job Field Banking   Insurance

Role Purpose

Reporting to the Head of Insurance Operations & Support Service, KCB IA the position will be responsible for the overall Claims strategy and ensuring all operations are in compliance with the Insurance Agency’s policies and procedures and regulatory requirements.

Job Responsibilities

  • To develop and lead the implementation of the Claims strategy in line with the overall KCBIA Strategy; to ensure achievement of profitability targets through revenue maximization and prudent cost management.
  • Management and preparation of annual Claims department plan and budgets. Provide strategic leadership to the Claims team and ensuring they deliver as per set standards.
  • Managing the end to end claims process from processing to settlement within the set guidelines and policy.
  • Act as an Insurance claims specialist/point person to key/strategic customer relationships/ internal stakeholders, and provide requisite advisory support.
  • Champion the delivery of excellent customer service and utilize customer feedback to evaluate operational success and to initiate process or service improvements.
  • To build and maintain collaborative and strategic relationships with relevant people in the industry, customers, regulators, KCB Group and other stakeholders, to ensure efficient delivery of business solutions.
  • Ensure claims terms and conditions are strictly adhered to in the underwriting process of business as per IRA guidelines
  • Ensure that all documentation in the claims are correctly issued and dispatched.
  • Manage difficult claims and complaints and ensure they are amicably concluded
  • Continually review the Claims processes and recommend measures to improve efficiency.
  • Ensure compliance with company policies, procedures, regulatory requirements and risk management for all claims operations under their management.
  • Maintains a detailed and current understanding of the Insurance industry; (at a macro, current market structures, trends; enabling technologies regulatory requirements and issues) to ensure that that opportunities are realized and the risks mitigated.
  • Preparation of monthly management reports as required.
  • Lead, motivate, and continuously develop a credible high performing team.


  • Have 4-6 years’ experience in a busy in Claims Management, and three (3) of which must be at management level in the insurance industry preferably within an insurance intermediary
  • Experience in Bancassurance is preferred.
  • Have appreciation and operating knowledge of the general insurance industry (especially operating dynamics of East Africa), market and global trends as well as challenges
  • Have extensive knowledge of statutory and regulatory requirements processes, procedures and operations of insurance companies and brokers.
  • Excellent written and verbal communication skills, with the ability to effectively collaborate with other departments/stakeholders in the successful resolution of operational issues.
  • Demonstrable cross-cultural, people and relationship management skills, interpersonal skills, networking and negotiation skills, with ability to lead a team and foster a cohesive working environment.
  • Highest standards of personal conduct, professional performance and business ethics

2. System Analyst

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience3 years
  • Location Nairobi
  • Job Field ICT / Computer

The Position

The System Analyst primary responsibility will be to ensure all ICT activities within the division are functional. S/he will undertake a wide range of ICT duties to include driving the use of technology in the Bancassurance division, providing effective IT systems, helping develop and implement IT standards and policies, and providing technology support and solutions to meet the needs of the Bancassurance Division and the Bank at large.

Job Responsibilities

  • Assist in the day-to-day running of the Bancassurance ICT department.
  • Assist in the coordination and management of any projects within the Bancassurance ICT department and ensure specific timelines and resource allocations are met.
  • Assist in the audit of the current provision of hardware and software, ensuring that all equipment and resources meet the demands of the business plan. Investigate the need for new systems and agree requirements.
  • Assist in the development of new systems and purchases to agreed standards, including investigation of user requirements, design, implementation and documentation.
  • Work with the Bancassurance ICT Manager in reviewing and identifying service level agreements between the Bancassurance Department and the Group ICT and Projects departments/3rd party ICT stakeholders.
  • Assist both internal and external stakeholders in arranging and participating for workshops, missions, preparation of subsequent documentation and delivery of set action points/deliverables.
  • Providing day to day support to the Bancassurance team in ensuring good lines of communication for any ICT needs within the team.
  • Organization of conferences, workshops, meetings and other related forums.
  • Assisting in sourcing and designing baseline products and training programmes within the scope of ICT in the Bancassurance team.
  • To ensure high quality performance through effective monitoring, evaluation, development and best value approach in the use of ICT resources.
  • Respond to user requests for service, troubleshoot problems and help develop solutions.
  • Support PC hardware components, desktop operating system software, and application software.
  • Monitor and test resolution of those issues sent to vendors.
  • Identify and report system issues to vendors.
  • Assist users in software and hardware issues.
  • Maintains open communication and positive working relationship with staff.
  • Perform other duties/projects as assigned.


  • A first degree from a recognized university
  • Must possess professional IT Certification (e.g. CISA, CISSP, CISM, CCNA, MCSE, UNIX)
  • At least 3 years in I.T. with hands on experience in;
  • System analysis , design and implementation
  • IT operating systems and databases (e.g. UNIX, Microsoft, Oracle, SQL)
  • Must have experience in Life insurance softwares
  • Experience in pension softwares will be an added advantage
  • Experience in mobile software for insurance will be an added advantage
  • Good analytical skills required to understand underlying business risks.
  • Must have knowledge of using, deploying, and configuring user machines in a fast paced environment
  • Knowledge of LAN, WLAN, and how they work with Windows systems
  • Understanding of computer network cabling and network file and print services.
  • Good planning and organizational skills including problem solving skills
  • Demonstrated high integrity standards
  • Team player
  • Excellent Communication and Presentation skills
  • Ability to deliver effectively under strict deadlines
  • Strong interpersonal skills with an ability to develop working relationships with a wide range of internal and external personnel.
  • Ability to prioritize tasks and efficiently manage time.
  • Ability to exercise good judgment and effectiveness in working with a high performing team

3. Auditor Operations

  • Job TypeFull Time
  • QualificationBA/BSc/HND   MBA/MSc/MA
  • Experience2 – 4 years
  • Location Nairobi
  • Job Field Banking   Finance / Accounting / Audit

Reporting to Audit Manager, the job holder will be required to  provide independent and objective assurance on the effectiveness of risk management, control and governance processes to add value and improve organization’s operations.

Job Responsibilities

  • Contribute in conducting risk assessment for assigned audit assignments
  • Perform audit procedures to give assurance on effectiveness and efficiency of control environment, and compliance to KCB Group policies and Central Bank of Kenya (CBK) Prudential guidelines.
  • Documents the results of audit work in accordance with internal audit guidelines and the Institute of Internal Auditors (IIA) standards.
  • Review and evaluate the system of internal controls and assess their adequacy and effectiveness and propose value adding recommendations for improvements.
  • Document findings and communications on the results of work performed, for review by the Audit manager.


  • Bachelor’s Degree in a Business Related field from a university recognized by Commission for University Education.
  • Must Possess CPA/ACCA, and CIA/CISA/ACIB, qualification
  • Master’s degree is an added advantage
  • Proficiency in the use of audit management software e.g. TeamMate
  • A minimum 6 years’ experience covering 2 years in Internal Audit and/or 4 years in external audit or general banking.
  • Experience in implementing/managing a process framework and governance at enterprise level
  • Excellent Customer Service skills
  • Demonstrated leadership ability
  • Strong Business and Financial Analytical skills.
  • Superior communication and inter-personal skills, including report writing.
  • Effective planning, organizing and problem solving skills.
  • Initiative and self-drive.

Database Administrator

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience2 years
  • Location Nairobi
  • Job Field Banking   ICT / Computer

Brief Description

Reporting to the Senior Manager, Databases Administration, the role of the position is to ensure high performance, high availability, integrity and security of the database.

Detailed Description

  • Responsible for managing and supporting high performance, highly available and mission critical database .
  • Review and design database structures to support business requirements including logical and physical database modeling.
  • Install, configure and maintain database instances, creates various database objects, creates users with appropriate roles and levels of security.
  • Recommend and implement database security policies that are consistent with KCB’s security guidelines.
  • Recommend and implement database backup and recovery strategies that meet KCB’s recovery and availability requirements.
  • Proactively seeks opportunities to improve the environment following established processes and procedures.
  • Perform database performance analysis, capacity planning, system sizing and ongoing maintenance/tuning to ensure maximum performance.
  • Recommend best practices and ensure they are implemented and incorporated into DBA procedures.
  • Seek opportunities to utilize new technology to solve technical and business problems.

Job Requirements

  • For the above position, the successful applicant have the following minimum requirements:
  • A Bachelor’s degree in IT related field.
  • Certification in Oracle Database Administration is required
  • A minimum of 2 years’ experience in Oracle Database Administration.
  • Experience in an organisation with a key reliance on 24×7 reliability on its database.
  • System administration experience with Linux.
  • Must be a self-starter with attention to detail.
  • Good analytical and problem-solving skills

Additional Details

NB: In the event that you are invited to interview for any positions, we will require that you provide us with the following documents:

  • National I.D.
  • KRA Pin Card
  • Birth Certificate of self
  • Passport Photo (White Background)
  • NSSF Card
  • NHIF Card
  • Police Clearance Certificate (less than 5 Months old)
  • Academic and Professional certificates, including official transcripts
  • Certificates of Service from previous employers as applicable

4. Clerk

  • Job TypeFull Time
  • QualificationFirst School Leaving Certificate (FSLC)
  • Location Nairobi
  • Job Field Banking

Department Description

Digital Financial Services deals with Mobile banking,Mpesa,KCB M-PESA and International Money Transfers Such as Western Union, MoneyGram, Ria, World Remit, Trans fast and Simba Pay.

Brief Description

The Job entails Registration of New Schools on Lipa Karo Platform, Registration of new paybills/Tills and handling customer queries on failed M-pesa to account Transfers for all paybills/Tills.

Detailed Description

The job entails the following key responsibilities

  • Handling judiciary transactions.
  • Reversal of Lipa Karo transactions.
  • Handling of all pay bills and tills transactions.
  • Registration of schools on lipa Karo platform and Malipo Portal.
  • Linking pay bills and buy goods tills on Duma.
  • General branch/ Contact Centre support on customer queries (Emails and Calls) and solving ECRM.

5. Hardware Systems Infrastructure Engineer

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Location Nairobi
  • Job Field Engineering / Technical   ICT / Computer

Detailed Description

Key Responsibilities:

  • Implementation and support of IT Infrastructure in line with Bank’s Vision and provisioning High Available Server infrastructure for the Critical Server systems.
  • Ensuring infrastructure high availability, business continuity and effective management of 24×7 Data Centre operations and high end infrastructure SLAs.
  • Design and implementation of Cloud infrastructure systems for the Bank.
  • Formulation and analyzing business needs and recommend appropriate ICT Server and Storage infrastructure solutions to meet the Bank’s requirements.
  • Conducting performance and capacity planning and develop budgets for hardware infrastructure requirements and future projections for business.
  • Design modeling for provisioning, orchestrating and deployment of server infrastructure and making it readily available.
  • Design, evaluation and implementation of procedures and technical measures to enhance the security of Data Centre server and storage Infrastructure, Virtualized Server pool and Cloud Infrastructure.
  • Keeping up- to- date infrastructure documentation, policies and procedural documents, disaster recovery plan and best practices that relate to hardware infrastructure.
  • Providing the strategic evaluation and design of hardware solutions to support the banks requirements and supervise the technical execution of the same.
  • Design and implement cost management policies, progress on lease model of asset management and also manage SLAs to ensure High Availability of Mission Critical Servers and Business Continuity.

Job Requirements

For the above position, the successful applicant have the following minimum requirements:

  • A Bachelor’s Degree in Engineering or any Information Technology related field from a recognized and reputable University.
  • Professional IT certification in the following: CCNP/CCNA/ITIL
  • A minimum of 3 years work experience in a busy enterprise hardware infrastructure environment, supporting a mix of industry standard, mid-range server infrastructure and high-end enterprise storage solutions.
  • Proficiency in the management and support of SUSE.
  • Excellent analytical, problem-solving and communication skills.

Additional Details

NB: In the event that you are invited to interview for any positions, we will require that you provide us with the following documents:

  • National I.D.
  • KRA Pin Card
  • Birth Certificate of self
  • Passport Photo (White Background)
  • NSSF Card
  • NHIF Card
  • Police Clearance Certificate (less than 5 Months old)
  • Academic and Professional certificates, including official transcripts
  • Certificates of Service from previous employers as applicable

How to Apply

Use the link(s) / email(s) below to apply on company website.

Job Categories: Banking. Job Types: Full-Time.


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