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16 Mar 2017

Full-Time Airtel Job Vacancy : Head of Retail

Airtel – Posted by Sunlit Centre Kenya Nairobi, Nairobi County, Kenya

Job Description

Bharti Airtel Limited is an Indian global telecommunications services company based in New Delhi, India. It operates in 18 countries across South Asia, Africa, and the Channel Islands.

Job description

This role is responsible for the creation & management of a profitable chain of Airtel stores. This role will ensure compliance with national strategies, while delivering a strong local competitive edge

Primary Job Duties:

Strategic Roll outs :

    • Identify & obtain best possible store locations & franchisee partners
    • Oversee the vendor eco-system from contracting to performance reviews
    • Own delivery of an agreed roll out plan as per agreed quality standards
    • Ensure plan for closure of current ARC during conversion

    Store Operations & Audit / Compliance :

    • CAPEX Management for Airtel Franchise shops
    • Management of all vendor & partner relationships
    • Management of franchisee relationship
    • Maximize efficiency of store support processes to ensure error free shop operations
    • Ensuring total compliance with all defined processes & systems
    • Identification of issues & areas of improvement based on on-going analysis of KPIs
    • Manage issues with local authorities, if any

    Profitability :

    • Manage overall financial performance of the store through delivery of agreed revenue & cost targets
    • Ensure profitability of each store & devise strategies for non-performing stores
    • Devise marketing programs
    • Competitive benchmarking for improvement of productivity

    People Development / Team Management :

    • Create a high performing Own Retail team
    • Oversee the process for procuring outsourced store staff
    • Ensure deployment of national training initiatives; supplement through local inputs

    Customer Experience :

    • Responsibility for delivery of agreed CSMM targets
    • Identify areas of improvement & ensure implementation of programs


How to Apply

Interested and qualified? Go to Airtel career website on to apply

Job Categories: Retail. Job Types: Full-Time.


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