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17 Sep 2019

Internship Guest Relations Internships

Sunlit Centre Kenya Nairobi, Nairobi County, Kenya

Job Description

To support the Guest Relations/Operations Team in the daily operation of enhancing the guest’s experience.

Responsibilities

  • Promptly address guests’ requests,
  • Actively listen to and resolve complaints promptly,
  • Data entry and analytics,
  • Possess detailed information about the restaurant/brands as well as the competition,
  • Regular branch visits to appraise oneself with the branch operations,
  • Immediate reporting of food safety incidences/cases and accurate data capture,
  • Brief and keep the Operations manager/Guest Relations Executive informed of everything that requires his/her extra attention in regards to guest feedback,
  • Help conduct regular and extensive market research,
  • Provide information about facilities, programs, offers and other services offered by the company when requested by the customer,
  • Any other duty assigned.

Qualifications

Required

  • Familiarity and interest in the industry’s latest trends,
  • Proficiency in English and Kiswahili,
  • Excellent problem resolution skills along with outstanding communication and active listening skills,
  • Highly responsible and reliable with a professional presentation,
  • BS degree in hospitality management, public relations/communication, business administration or related field
  • Working experience in hospitality (added advantage)

Skills

  • Must be a team player.
  • Ability to work under pressure.
  • Flexible and adaptable
  • Professionalism
  • Organized
  • People skills

Abilities

  • Ensure guest queries and requests are resolved promptly
  • Guest relationship management
  • Ensure there are high and prompt engagement levels on our social media platforms
  • Ensure guests receive accurate information/feedback based on their queries

How to Apply

Click Here To Apply

Job Categories: Hospitality. Job Types: Internship.

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